Who we are
This privacy policy (as of July 2018) is compiled by Terry Patten, Softlanding Enterprises LLC, and New Republic of the Heart, a 501c3 nonprofit, to clarify what personal data we gather from you while using our website, online trainings & products and how, when and why we gather it. It is updated to reflect recent changes in European Union privacy law (GDPR).
Read this policy carefully if you are concerned about your privacy while using our website and services. Our website address is: https://www.terrypatten.com.
You can contact us here.
What personal Information do we collect from Users of our Websites?
When you buy a training or coaching package from us, we collect your name and email address and set up a user account on our servers.
We will also store in your account relevant customer/membership information for tracking and communications purposes, and any data you yourself have produced as a user of our products or as a participant in our trainings (your profile picture, your forum posts, your responses to questions in the trainings, etc).
New Republic of the Heart 501c3 Volunteer Applications are retained until such time as we determine that the applicant will not fill a volunteer role, which could be indefinitely as need fluctuates over time.
When you register for our newsletter or one of our free offerings, such as a webinar or pdf or audio download, we collect your name and e-mail address and store them on the Mailchimp servers, our chosen & fully GDPR-compliant e-mail list provider.
Payment details are processed securely by our external payment gateways.
When do we collect Information?
In the case of our free offerings or email newsletter, we gather your name and e-mail at the time of registering. We will make it clear to you that your name and e-mail are being gathered.
In the case of our paid offerings, information is gathered at the time of purchase.
Contact form
When you submit an inquiry to using our contact form, we collect your name, email and the contents of your message. We may retain contact form submissions for customer service purposes, but we do not use this information for marketing purposes.
We also collect your IP address and browser user agent string to help spam detection.
Cookie Policy
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
For instance, if you’re purchasing a course we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If disabling cookies in your browser
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Embedded content from other websites
Articles and posts on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Why do we collect your Information?
We collect your personal information when you make a purchase of a course or other offering, sign up for our newsletter, register to a webinar, respond to a survey or marketing communication, or use certain other site features in order to:
- Personalize your user experience.
- Keep records of information pertaining to your course purchases and/or subscriptions.
- Allow us to better service you in responding to customer service requests.
- Stay in touch with you through e-mails.
How do we use your Information?
We use your personal information in order to:
- Serve you an optimal user experience.
- Communicate, as and when needed, with you individually or through broadcasts to our mailing lists.
- Track account data and payment plan information.
Analytics
We use Google analytics to track how visitors are using our website. Google Analytics’s privacy policy. You can opt out of analytics tracking here.
Other Service Providers who we share your data with
We share site data with the following third party service providers in order to deliver you content, allow you to register for courses and events, and send you emails:
Mailchimp – email list management, automation and marketing. Mailchimp’s privacy policy.
Paypal– Payment processing for courses you register for and donations you make to New Republic of the Heart 501c3. Paypal’s privacy policy.
Vimeo – Video hosting for the video content we share with you. Vimeo’s privacy policy.
Youtube – Video hosting for the video content we share with you. Youtube’s (a Google app) privacy policy.
Eventbrite — Ticket sales to events. Eventbrite’s privacy policy.
Box.com — Image, audio and video storage. Box’s privacy policy.
Zoom — Used for webinars and virtual events. Zoom’s privacy policy.
Maestro Conferencing — Used for webinars and virtual events. Maestro’s privacy policy.
Facebook — Used to notify you of Terry’s events and courses, market those courses and events, and share free content. Facebook’s privacy policy.
Features Enabled on our Website and data collected:
Contact Form
Data Used: If Akismet is enabled on the site, the contact form submission data — IP address, user agent, name, email address, website, and message — is submitted to the Akismet service (also owned by Automattic) for the sole purpose of spam checking. The actual submission data is stored in the database of the site on which it was submitted and is emailed directly to the owner of the form (i.e. the site author who published the page on which the contact form resides). This email will include the submitter’s IP address, timestamp, name, email address, website, and message.
Data Synced: Post and post meta data associated with a user’s contact form submission. If Akismet is enabled on the site, the IP address and user agent originally submitted with the comment are synced, as well, as they are stored in post meta.
Activity Tracked: This feature sends page view events (and potentially video play events) over to Google Analytics for consumption. For sites running WooCommerce-powered stores, some additional events are also sent to Google Analytics: shopping cart additions and removals, product listing views and clicks, product detail views, and purchases. Tracking for each specific WooCommerce event needs to be enabled by the site owner.
Likes
Data Used: In order to process a post like action, the following information is used: IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID (on which the post was liked), post ID (of the post that was liked), user agent, timestamp of event, browser language, country code.
Activity Tracked: Post likes.
Search
Data Used: Any of the visitor-chosen search filters and query data in order to process a search request on the WordPress.com servers.
Sharing
Data Used: When sharing content via email (this option is only available if Akismet is active on the site), the following information is used: sharing party’s name and email address (if the user is logged in, this information will be pulled directly from their account), IP address (for spam checking), user agent (for spam checking), and email body/content. This content will be sent to Akismet (also owned by Automattic) so that a spam check can be performed. Additionally, if reCAPTCHA (by Google) is enabled by the site owner, the sharing party’s IP address will be shared with that service. You can find Google’s privacy policy here.
Video Hosting
Data Used: For video play tracking via WordPress.com Stats, the following information is used: viewer’s IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. If Google Analytics is enabled, video play events will be sent there, as well.
Activity Tracked: Video plays.
By default WordPress which hosts this website does not share any personal data with anyone.
What rights you have over your data
If you have an account on this site, or have left comments or submitted a contact form, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can access and/or change your personal information in our emails by clicking the “Preferences” link in the footer of the e-mail.
If you have ordered a product, course, training or coaching package from us, access your data by logging on to your account and if you want to delete your data, reach out to us https://www.terrypatten.com/contact/ or replies@terrypatten.com and to request this.
How do you unsubscribe from receiving future emails?
Click the “Unsubscribe”-button at the bottom of each email and we will promptly remove you from ALL correspondence.
Additional information
How do we protect your information?
Your personal information is contained behind secured networks, and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology, and none of it is accessible by us.
We implement a variety of security measures when a user places an order or enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
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